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Company History
Vista Building Services, Inc. was RS Koch Janitorial Service and was
started January of 1987 by Randy Koch. With one employee at that time and a
dream to have the best service company in Medford, he began selling door to
door and landed a contract to clean Boise Cascade in White City, Oregon. Now
20 years later, we still have that contract with Boise and have grown to be
one of the largest building service contractors in Southern Oregon,
servicing large companies all over Southern Oregon like, Umpqua Banks,
Lithia Motors, Hertz Car Sales, Premier West Banks, and many more. In 1988,
Jill Koch joined the company and serves as Vice President of Customer
Service and Employee Relations. Randy started doing hard floors and carpets
in 1988, and therefore has many years of experience. In 2001, we became
incorporated as RS Koch, Inc. In 2003 we changed our name to Vista Building
Services, Inc.
Randy and Jill both feel very strongly about helping and supporting our
local community and giving back to this area. We were both raised in Eagle
Point, went to local schools, and truly feel very committed to our
community.
Our business philosophy is that we are building relationships with our
customers, “one building at a time”, and want to grow with them through
years of loyal service, and plan on taking care of our customers’ needs for
years to come. That is why we changed our name in 2003 to Vista Building
Services, Inc.; so that we would help our customers realize that we are a
complete building service contractor. Serving every need our customers have.
Besides their janitorial, carpet care, windows, and hard floor care, we
started taking care of other needs of our customers like: pressure washing,
gutter cleaning, landscape maintenance, pest control, and other maintenance
issues for our customers.
Our mission is to keep our customers satisfied. Customer satisfaction is
truly most important with us. We even believe it to be more important than
obtaining new customers. We have intentionally focused on controlled growth.
We have gone ten years without a customer leaving us because of
unsatisfactory work. This is why we have been able to grow at a rate of 40%
per year and still retain all of our customers! Our goal is 100% customer
retention. Once a customer chooses to do business with us, they then begin
to give all of their business to us. This is why you see that we have so
many accounts with a handful of large corporations. They know we can take
care of their needs. We currently clean over 50 buildings from north of
Roseburg to Ashland, and east to Klamath Falls.
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